Power Pet Door
Troubleshooting Guide
Your Power Pet door comes with a full one-year repair/ replacement warranty. It’s designed and built to last a lifetime. However, should you encounter a failure after your warranty has expired, here are some useful troubleshooting tips.
| Failure | Possible Solution |
|---|---|
| Door panel goes up and down without stopping | Slightly loosen pet door mounting screws Replace Main Wire Harness Replace Main Circuit Board |
| Very short range on one or both sensors | Replace Sensor Cable Replace Main Circuit Board |
| Manual button works but door is not triggered by collar | Replace Collar Replace Sensor Cable Replace Main Circuit Board |
| Door goes up too slowly | Replace Motor Assembly Replace Main Circuit Board |
| Door sticks at top | Replace Motor Assembly Replace Main Circuit Board |
| Door seems to sometimes open by itself | Reduce range settings on front panel |
| Door does not open with manual button or collars | Replace Main Circuit Board |
| Range is Difficult to adjust to less than 5 feet | Replace Main Circuit Board |
| Collar light does not operate or collar does not open door | Replace Battery with High Tech Pet Model B-3V1A Replace Collar |